Refunds & delivery
Volt Apprentice sells digital study guides delivered electronically. Volt Apprentice is operated by Callahan Global.
Digital delivery
After a successful payment, the order-completion page prepares your download and an automated delivery email sends the purchased file to the address provided at checkout. Please save the file somewhere secure.
When to contact us
Email contact@voltapprentice.com within 7 days of purchase if you experience a duplicate charge, non-delivery, a damaged file, or receipt of the wrong file. Include the email used at checkout and your Stripe receipt or order reference. Do not email full payment-card details.
Refund requests
Because a digital product can be copied once accessed or downloaded, sales are generally final after access or download. We will review requests fairly and may replace the file, restore delivery, or issue a refund when appropriate, including duplicate charges and technical delivery problems we cannot correct. This policy does not limit any refund or cancellation right required by applicable law.
Processing
Approved refunds are returned through Stripe to the original payment method. Bank processing time varies and is outside our control.